Translation of "customer expectation" into Russian

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In advertising or self-promotion, the choice of words is determined by customer expectations, not by managers’ philosophy, as they mostly have none. В рекламе или самопродвижении выбор слов определяется ожиданиями клиентов, а не философией менеджеров, поскольку у большинства из них ее нет.
The customer did not come. Клиент не пришел.
We were filled with joyful expectation. Мы были полны радостного ожидания.
An increase in customer complaints could signal a decline in business. Увеличение числа жалоб клиентов может свидетельствовать об упадке бизнеса.
He fell short of our expectation. Он не оправдал наших ожиданий.

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